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Blog

Craig Kee

Recent Posts

Customer Spotlight: How Williamson-Dickie Supports Hyperion Planning

Posted by Craig Kee   |   Managed Services,   |   Hyperion Planning

 

When an employee decides to leave, it’s tough on any organization. It’s particularly difficult when that employee is a Hyperion administrator — suddenly you’re left without support for complex applications that are essential to your financial operations.

This is what happened to Williamson-Dickie, a Fort Worth-based work wear outfitter, when their admin decided to leave. But what began as a tough situation ended up benefitting the organization. They realized they didn’t have enough work for a full-time admin — instead, they could save time and money by outsourcing Hyperion support to an experienced managed services provider.

In this blog post, we’ll go over some of the ways Williamson-Dickie uses Hyperion managed services to support Hyperion Planning.

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Your Hyperion Administrator is About to Leave... Now What? [Free Checklist]

It’s a fact of corporate life that Hyperion administrators come and go — and it often seems like they’re going more often than they come. In fact, the average tenure of a Hyperion admin is approximately 12–18 months.

Here are some tips to help finance and IT managers minimize the negative impact when a Hyperion admin leaves.

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Hyperion Planning Documentation: Tips for Getting Started

 

Organizations face high Hyperion administrator turnover, so it’s understandable if your Hyperion Planning documentation isn’t up to date. Documentation is tedious and time consuming. If you’re the new Hyperion admin or filling in until a replacement comes along, you’re probably overwhelmed with where to start.

In this blog post, we’ll go over several tips to help you get started with your Hyperion Planning documentation.

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Inherit a Poorly Documented Hyperion Environment? Use This Checklist

Posted by Craig Kee   |   Managed Services

No matter what Hyperion applications your organization uses, good documentation is integral to system performance. If you don’t have your environment properly documented in an administrator’s guide, inconsistent process execution will most likely cause your applications to run poorly — wreaking havoc on your end users’ experience and diminishing your system’s ROI.

It takes time to put together a properly thorough admin guide, but this level of detail is invaluable to have when your admin leaves or you’re facing a big project, like a migration to the cloud or a major enhancement.

Hyperion administrators are faced with a difficult task when they join an organization, especially when Hyperion applications are poorly documented. This blog post will give admins a starting point when they’ve been dealt a difficult hand.

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2017 Survey Results: Oracle Hyperion Support Needs

Posted by Craig Kee   |   Managed Services

How do your Hyperion support needs compare to other organizations'? The results are in from our annual survey — learn what others have struggled with and how they're solving issues.

In this 2017 report, you'll see results from Hyperion customers and discover:

  • Common reasons why organizations need help supporting Hyperion

  • How these organizations have been able to cut costs and improve operations

  • The types of support that prove to be most valuable to Hyperion customers

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Supporting Hyperion Remotely vs. Hiring In-House Admins - What You Need to Know

Posted by Craig Kee   |   All,   |   Managed Services,   |   Hyperion Infrastructure

Companies wrestling with how to support complex IT infrastructures — especially ones running sophisticated enterprise platforms such as Oracle Hyperion — often assume that outsourcing support services to a remote managed services provider is simply too expensive, or too risky, or too inefficient to be seriously considered. However, nothing could be further from the truth. In fact, partnering with a third party managed services provider can actually reduce both risk and cost while increasing overall infrastructure and application reliability.

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