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Managed Services

Outsource Hyperion support to a trusted team of experts.

Running complex enterprise technology like Oracle Hyperion requires the support of highly skilled resources with both technical and functional expertise. Because of this, companies have generally had two options: depend on a team with limited expertise and face poorly executed administration and maintenance, or hire a qualified administrator and face high costs and the risk of a short tenure.

Now there’s a more reliable and economical way to support your Hyperion environment and applications. To help our clients improve operations and cut expenses, we provide support services for day-to-day maintenance of the applications, hardware, and software — ensuring that you get the expert support you need, when you need it. Our team of experienced administrators provide application and infrastructure support for the complete range of Oracle EPM and BI products. And if external hosting is a requirement, US-Analytics offers the convenience of a fully managed and hosted Hyperion solution.

World-class finance and IT organizations rely on US-Analytics for support so that their teams can focus on maximizing data and business insights.

BENEFITS

  • Rely on Oracle-certified, US-based consultants who are dedicated to managed services and available 24/7
  • Lower costs while improving application performance and system reliability
  • Prevent costly and frustrating outages through proactive best practices
  • Access end-to-end support for your technology investment (over 100 tasks)
  • Scale support based on known and/or unforeseen events
  • Stay ahead of the curve on new Oracle technology requirements and capabilities
  • Protect data with security exceeding compliance for HIPAA and PCI DSS (with secure cloud hosting)
  • Focus on your business and leave the technology to our trained experts
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DELIVERABLES

  • Detailed service level agreements to ensure clear roles and responsibilities
  • 24/7 monitoring
  • Application and/or infrastructure support
  • End-user technical support
  • Rapid problem tracking and resolution, documented by our user-friendly ticketing system
  • Proactive communication via monthly reports, quarterly reviews, and as-needed phone calls
  • If needed, secure cloud hosting with multiple layers of protection from the physical data center all the way through to the database