Forum Energy Technologies is a global oilfield products company.

The Challenge: This organization was growing fast, and as their business grew, so did their Hyperion environment. New applications and turnover left in-house admins overwhelmed. Forum Energy knew they needed assistance but were uncertain of the level of support needed and the effectiveness of remote services.

Results Achieved: US-Analytics designed a cost-effective "as-needed" support agreement. This flexible service solution initially stabilized the Hyperion environment, their financial management application in particular. After this initial engagement, the service level agreement was expanded to over 30 hours per month.

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