OneStream meets all of your CPM needs on one platform, preventing the data inconsistency and integration issues that typically come with implementing enterprise solutions. And you don't need to worry about infrastructure support, either. OneStream has that taken care of through a hosting offering baked in to the cost of the platform.
So, why does OneStream need support? As with any technology, there are still tasks that need to be completed on a regular basis. Whether these tasks fall on your internal team or a support services provider (like US-Analytics), they must be done to keep your processes running smoothly. In the next section, we'll cover what these specific tasks are.
Your application requires periodic maintenance and updating — recurring activities that need to be completed on a scheduled basis, whether daily, weekly, or monthly. Your support services team can work with you to schedule the frequency and dates of completion for these tasks and perform them for you.
Once you get set up with a support services ticket portal, you can also open tickets as unanticipated issues arise. Having a support services team in place provides peace of mind with experts on call who will jump in to resolve anything you're struggling with.
Below is a sampling of duties performed by our dedicated team for clients who have implemented Consolidations and clients who have implemented Planning.
✓ Start new period in Global POV
✓ Lock prior period workflows
✓ Launch priming transformations and/or rules (refresh actual data and copy to current forecast)
✓ Update security read to write (write to read for prior forecasts)
✓ Update parameters, forms, and dashboards
✓ Review logs for errors and evaluate
✓ Process and performance recommendations based on log review and evaluation
✓ Purge logs
✓ Provide reports for internal and external audit
✓ Manual metadata updates as needed
✓ Manual transformation rule(s) updates as needed
✓ Security additions, deletions, etc.
✓ Add new SubVars for ease of future forecast processes
✓ Update planning forms – dynamically shift based on SubVars
✓ Update business rules
✓ Update mapping package
✓ Update metadata management and deploy to OneStream XF
✓ Verify process management status if new metadata if for entity
✓ Recreate current year submission file, including necessary screenshots
✓ Download journals, zipping, and send directly to auditor
✓ “Pre-seed” forecast periods with budget
✓ Update forms, cube views, and dashboards for forecast periods after budget is rolled in each year
✓ Load actual for forecast scenarios monthly
✓ Review logs for errors and evaluate
✓ Process and performance recommendations based on log review and evaluation
✓ Purge logs
✓ Manual metadata “Extensible Dimensionality” updates as needed
✓ Manual transformation rule(s) updates as needed
✓ Update parameters for forms, cube views, and rules
✓ Refresh data to see forecast
✓ Security additions, deletions etc.
✓ Update parameters, forms and dashboards
✓ Update rules
✓ Verify security group assignment
✓ Process one-time data calculation to seed budget
✓ Add new accounts, entities, or user defined dimension members such as cost centers or departments
✓ Verify no impact or quantify the impact to existing hierarchies (checking for historical data intersections)
✓ Assign appropriate text values, workflow channels, properties, and security
✓ Update cube views for new dimensionality members
You can also see how a Houston-based deepwater drilling company offloads their OneStream tasks:
A good OneStream support services provider should be flexible enough to offer you multiple options to meet the needs of your platform. But first, you must decide what those needs are and how best to address them. Certain jobs and functions can be automated — others cannot. Let’s review some of your options.
After getting set up with a support services ticket portal, you will open tickets as issues arise. Having an issue with an allocation not working correctly? User having an issue inputting into a cubeview? These are examples of unforeseen needs you will need an experienced OneStream support services team to assist with and resolve.
Since you can’t predict the future, it’s difficult to anticipate how many issues will come up on a monthly basis, but if history is any indication it will probably occur at a critical time. When scoping out your OneStream support services needs, some factors to keep in mind are:
Your OneStream support services provider can help you determine your needs and the length of time required to resolve these issues. Having a support services team in place is an insurance policy providing piece of mind that no matter how complex your issue appears to be, they will jump in and get you back on track.
Your OneStream platform requires periodic maintenance and updating — recurring activities that need to be completed on a scheduled basis, whether daily, weekly, or monthly. Your OneStream support services team can work with you to schedule the frequency and dates of completion for these tasks and perform them for you.
Scheduled tasks can be entered into the support services ticketing system, and your OneStream service delivery manager will receive a notification when each task is due to be completed. You can also choose to be notified when each task is completed to help you sleep better.
A thorough scoping session with your OneStream support services partner will help you determine your mix of support needs and whether they can be scheduled (proactive) or not (reactive). Identify the recurring activities for your OneStream platform and work with your support services partner to have them scheduled. You should also consider allowing for unscheduled monthly tasks.
Rely on US-based OneStream consultants who are dedicated to support services and available 24/7.
Scale support based on known and / or unforeseen events.
Lower costs while improving team efficiency.
Stay ahead of the curve on new OneStream technology requirements and capabilities.
Get complete visibility into problem tracking and resolution with our user-friendly ticketing system.
Ensure your data meets compliance requirements.
Receive proactive communication via monthly reports, quarterly reviews, and as-needed phone calls.
Focus on your business and leave some tasks to our trained experts.
