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Oracle EPM & BI Blog

Craig Kee

Recent Posts

4 Factors That Affect the Cost of Hyperion Support Services

Posted by Craig Kee   |   Managed Services

Let’s face it. Cost is a key factor in decision making — more often than not, it is the factor.

The cost to support and administer a Hyperion environment is expensive. Hyperion support services can remove the burden of human capital that is focused on non-business-driving administrative tasks and provide you with an alternative solution that fits within your budget. To gauge how much can you save with support services, keep these factors in mind.

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Finance Leaders, Solve Your Most Pressing Problem by...

Posted by Craig Kee   |   Managed Services,   |   Oracle EPM Cloud,   |   Support Services,   |   Oracle Hyperion

If you’re a finance leader at a large enterprise, there are a few basic goals you’re trying to achieve...

  • Knowing your financials
  • Knowing your balance sheet
  • Improving decision making

As a finance leader, you already know this. Your organization has already implemented an enterprise EPM solution (specifically, Oracle Hyperion or EPM Cloud) to execute your monthly processes faster and improve the quality of work. Though the intentions of this system are great, you’re still not where you need to be. There are slow downs, timely tasks, and IT just doesn’t have the bandwidth to get to your issues fast enough.

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The Hyperion Admin Resume: Technical, Functional & Soft Skills

Hiring a new employee for any open position is a major task, but it can be extremely difficult to find a Hyperion administrator who’s both qualified and a good fit for your organization.

If you’re currently searching for a Hyperion admin, you probably realize that you can’t make exceptions to the qualifications you’re looking for — this is not a job organizations have the time and resources to provide additional training for. Your ideal candidate profile also depends on several factors, like which tools you need managed, the number of applications, and much more.

In this blog post, we’ll outline the skills and qualities your recruiter should be looking for because, let’s face it, their job is hard enough. So what exactly makes an outstanding Hyperion administrator?

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Is the End Nigh? What's Really Going On With Hyperion On-Prem Support

Oracle has announced that premier support for Oracle’s suite of on-premises Hyperion tools will end in 2030.

Most everyone in the EPM space is aware of Oracle’s push to the cloud, with several EPM cloud-based tools being released over several months/years. With many customers still reluctant to migrate to the cloud, Oracle’s solution is to release a new version in 2019, make changes the customers want, and extend support for that version for a little over a decade.

In this blog post, we’ll cover everything you need to know if you've missed Oracle's recent announcements explaining the future of their on-prem Hyperion suite.

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Getting the Buy-in for Hyperion Support Services

Posted by Craig Kee   |   Managed Services

If you’re not a decision maker in your organization, it can be difficult to convince management to invest in a change. This is especially true if your company has already made an investment in complex EPM or BI tools, like on-premises or cloud Hyperion products.

Implementing the software is half the battle; the other half is getting the proper support for maintaining your applications going forward. The reasons why are probably obvious to you — you can focus on more strategic work and your organization will get the best value out of these complex systems.

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Customer Spotlight: How Williamson-Dickie Supports Hyperion Planning

Posted by Craig Kee   |   Managed Services,   |   Hyperion Planning

When an employee decides to leave, it’s tough on any organization. It’s particularly difficult when that employee is a Hyperion administrator — suddenly you’re left without support for complex applications that are essential to your financial operations.

This is what happened to Williamson-Dickie, a Fort Worth-based work wear outfitter, when their admin decided to leave. But what began as a tough situation ended up benefiting the organization. They realized they didn’t have enough work for a full-time admin — instead, they could save time and money by outsourcing Hyperion support to an experienced support services provider.

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Your Hyperion Administrator is About to Leave... Now What? [Free Checklist]


It’s a fact of corporate life that Hyperion administrators come and go — and it often seems like they’re going more often than they come. In fact, the average tenure of a Hyperion admin is approximately 12–18 months.

Here are some tips to help finance and IT managers minimize the negative impact when a Hyperion admin leaves.

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Hyperion Planning Documentation: Tips for Getting Started

 

Organizations face high Hyperion administrator turnover, so it’s understandable if your Hyperion Planning documentation isn’t up to date. Documentation is tedious and time consuming. If you’re the new Hyperion admin or filling in until a replacement comes along, you’re probably overwhelmed with where to start.

In this blog post, we’ll go over several tips to help you get started with your Hyperion Planning documentation.

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Inherit a Poorly Documented Hyperion Environment? Use This Checklist

Posted by Craig Kee   |   Managed Services

No matter what Hyperion applications your organization uses, good documentation is integral to system performance. If you don’t have your environment properly documented in an administrator’s guide, inconsistent process execution will most likely cause your applications to run poorly — wreaking havoc on your end users’ experience and diminishing your system’s ROI.

It takes time to put together a properly thorough admin guide, but this level of detail is invaluable to have when your admin leaves or you’re facing a big project, like a migration to the cloud or a major enhancement.

Hyperion administrators are faced with a difficult task when they join an organization, especially when Hyperion applications are poorly documented. This blog post will give admins a starting point when they’ve been dealt a difficult hand.

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2017 Survey Results: Oracle Hyperion Support Needs

Posted by Craig Kee   |   Managed Services

How do your Hyperion support needs compare to other organizations'? The results are in from our annual survey — learn what others have struggled with and how they're solving issues.

In this 2017 report, you'll see results from Hyperion customers and discover:

  • Common reasons why organizations need help supporting Hyperion

  • How these organizations have been able to cut costs and improve operations

  • The types of support that prove to be most valuable to Hyperion customers

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