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Oracle EPM & BI Blog

I’m in the Oracle EPM Cloud… Why Would I Need Support Services?

Not having to deal with infrastructure is probably a huge reason for your organization moving to the Oracle EPM cloud. You no longer have to worry about supporting hardware for mission-critical EPM systems. You have a daily maintenance window where updates occur and defects are fixed. Life just got easier for you, and you’re on cloud nine (pun intended).

Before you plan your dream vacation with this newfound freedom, check your to-do list for the maintenance activities that still need to be completed. You’ll see a number of tasks that are tedious, highly specialized, and for the most part, routine — meaning they are perfect for outsourcing to Hyperion experts.

Here they are…

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Is the End Nigh? What's Really Going On With Hyperion On-Prem Support

Oracle has announced that premier support for Oracle’s suite of on-premises Hyperion tools will end in 2030.

Most everyone in the EPM space is aware of Oracle’s push to the cloud, with several EPM cloud-based tools being released over several months/years. With many customers still reluctant to migrate to the cloud, Oracle’s solution is to release a new version in 2019, make changes the customers want, and extend support for that version for a little over a decade.

In this blog post, we’ll cover everything you need to know if you've missed Oracle's recent announcements explaining the future of their on-prem Hyperion suite.

Updates to the roadmap have been made since this blog post was published. To get the most up-to-date information, check out this blog post.

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Resources for Hyperion Planning Administrators: Top 5 Tools, Tips, and Tricks


As a Hyperion Planning admin, you have a lot on your plate — supporting users, gathering financial reports, completing scheduled tasks, and much more. With so much expected from you, it helps to have several tools in your back pocket. 

In this blog post, we'll cover the top five resources for Hyperion Planning administrators that will hopefully help simplify your life and make your day go smoother. 

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Getting the Buy-in for Hyperion Support Services

Posted by Craig Kee   |   Managed Services

If you’re not a decision maker in your organization, it can be difficult to convince management to invest in a change. This is especially true if your company has already made an investment in complex EPM or BI tools, like on-premises or cloud Hyperion products.

Implementing the software is half the battle; the other half is getting the proper support for maintaining your applications going forward. The reasons why are probably obvious to you — you can focus on more strategic work and your organization will get the best value out of these complex systems.

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Customer Spotlight: How Williamson-Dickie Supports Hyperion Planning

Posted by Craig Kee   |   Managed Services,   |   Hyperion Planning

When an employee decides to leave, it’s tough on any organization. It’s particularly difficult when that employee is a Hyperion administrator — suddenly you’re left without support for complex applications that are essential to your financial operations.

This is what happened to Williamson-Dickie, a Fort Worth-based work wear outfitter, when their admin decided to leave. But what began as a tough situation ended up benefiting the organization. They realized they didn’t have enough work for a full-time admin — instead, they could save time and money by outsourcing Hyperion support to an experienced support services provider.

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Your Hyperion Administrator is About to Leave... Now What? [Free Checklist]


It’s a fact of corporate life that Hyperion administrators come and go — and it often seems like they’re going more often than they come. In fact, the average tenure of a Hyperion admin is approximately 12–18 months.

Here are some tips to help finance and IT managers minimize the negative impact when a Hyperion admin leaves.

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Hyperion Planning Documentation: Tips for Getting Started

 

Organizations face high Hyperion administrator turnover, so it’s understandable if your Hyperion Planning documentation isn’t up to date. Documentation is tedious and time consuming. If you’re the new Hyperion admin or filling in until a replacement comes along, you’re probably overwhelmed with where to start.

In this blog post, we’ll go over several tips to help you get started with your Hyperion Planning documentation.

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Inherit a Poorly Documented Hyperion Environment? Use This Checklist

Posted by Craig Kee   |   Managed Services

No matter what Hyperion applications your organization uses, good documentation is integral to system performance. If you don’t have your environment properly documented in an administrator’s guide, inconsistent process execution will most likely cause your applications to run poorly — wreaking havoc on your end users’ experience and diminishing your system’s ROI.

It takes time to put together a properly thorough admin guide, but this level of detail is invaluable to have when your admin leaves or you’re facing a big project, like a migration to the cloud or a major enhancement.

Hyperion administrators are faced with a difficult task when they join an organization, especially when Hyperion applications are poorly documented. This blog post will give admins a starting point when they’ve been dealt a difficult hand.

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2017 Survey Results: Oracle Hyperion Support Needs

Posted by Craig Kee   |   Managed Services

How do your Hyperion support needs compare to other organizations'? The results are in from our annual survey — learn what others have struggled with and how they're solving issues.

In this 2017 report, you'll see results from Hyperion customers and discover:

  • Common reasons why organizations need help supporting Hyperion

  • How these organizations have been able to cut costs and improve operations

  • The types of support that prove to be most valuable to Hyperion customers

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Hyperion Planning Maintenance: Top 5 Needs from a Managed Services Provider

Posted by Craig Kee   |   Managed Services,   |   Hyperion Planning

Hyperion Planning is an Oracle analytical tool that requires frequent maintenance from an experienced administrator. These activities are necessary to reporting accurate financial information for actuals, budgets, and forecasts. Let’s review some of the most common activities in supporting a Planning application that are recurring and ideal for a Hyperion managed services team to both support and optimize for you.

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